WBanking Platform
WhatsApp banking, CRM & compliance — one platform.
Every module in WBanking is purpose-built for co-operative banks — and they all work together in a single unified platform. Modules marked “Coming soon” are planned and not available yet.
WhatsApp Platform
Overview
Let members reach your bank through WhatsApp, the chat app they already use. No app download, no separate login. Balance and statement services work once WBanking is connected to your core banking system, which we build for your bank during onboarding.
Key Capabilities
- Account opening applications
- Loan and FD/RD enquiries
- Service requests and support tickets
- Balance & mini statement (with CBS integration)
- Branch details and bank information
CRM Integration
Overview
A CRM purpose-built for co-operative banks. Track member interactions, manage service requests, assign tasks to staff, and get a 360° view of every customer relationship.
Key Capabilities
- Member profile & interaction history
- Service request management
- Staff assignment & tracking
- Custom fields for banking workflows
- Integrated communication log
Project Management
Coming soonOverview
Planned: structured project and task management for your banking teams, from branch initiatives to compliance tasks, tracked on one board. Not available yet.
Planned Capabilities
- Task boards per department
- Milestone & deadline tracking
- Inter-branch collaboration
- Document attachments
- Progress reporting dashboards
Fraud Shield
Coming soonOverview
Planned: alerts to your staff and members when account activity looks unusual, based on rules your bank sets. Not available yet.
Planned Capabilities
- Alert rules your bank configures
- WhatsApp alerts to members
- Alerts to bank staff
- Record of every alert raised
DPDP Consent & Data Rights
Overview
The DPDP Act 2023 asks banks to handle consent and data requests formally. This module records consent, handles Data Principal requests, and keeps audit trails, so your bank has a documented process instead of a manual one.
Key Capabilities
- Consent management & tracking
- Data Principal request handling
- Automated audit trails
- Data breach notification workflows
- Privacy policy version management
Bank Website
Overview
Get a fully-managed, mobile-responsive website for your bank, with pages for your RBI-mandated disclosures, loan calculators, branch locator, and WhatsApp banking integration.
Key Capabilities
- Mobile-responsive design
- Pages for RBI-mandated disclosures
- EMI & loan calculators
- Branch & ATM locator
- WhatsApp banking widget
Digital Marketing
Overview
Engage your members with relevant, timely communications. Run targeted marketing campaigns, announce new products, and drive loan applications directly through WhatsApp.
Key Capabilities
- WhatsApp broadcast campaigns
- Member segmentation by profile
- Campaign delivery reports
- Festival & seasonal messaging
WhatsApp Chatbot
Overview
Reduce support load with a menu-driven chatbot your staff build and edit themselves. It answers common questions, takes loan and account enquiries round the clock, and hands a member to a staff member whenever a person is needed.
Key Capabilities
- Menu flows your team builds and edits
- Instant answers to common questions
- Handoff to bank staff
- Flows in Marathi, Hindi or English
- Support ticket raised when a member needs help
Lead Manager
Overview
Never lose a loan applicant or potential member again. Lead Manager captures inquiries from WhatsApp, website, and campaigns, then routes them to the right staff for swift conversion.
Key Capabilities
- Multi-channel lead capture
- Lead scoring & prioritization
- Staff assignment & follow-up reminders
- Loan pipeline tracking
- Conversion rate analytics
AI Process Automation
Overview
Automate repetitive banking operations like loan document collection, KYC reminders, EMI notifications, and compliance reports. Free your staff to focus on members, not paperwork.
Key Capabilities
- Loan document collection flows
- KYC reminder & completion automation
- EMI due date notifications
- Compliance report generation
- Account opening workflows
Ready to get started?
Transform your co-operative bank today
Serve your members on WhatsApp, the app they already use. Go live in 2–5 weeks with full implementation support.
Implementation support · Staff training · 24/7 customer support